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Post by LaLuPone on Apr 6, 2022 15:37:11 GMT
Does anyone know what the theatrecard-dedicated phone number is or where I can find it? I’d love to sort my exchange in 5 minutes if possible!
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3,331 posts
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Post by david on Apr 6, 2022 17:14:56 GMT
Does anyone know what the theatrecard-dedicated phone number is or where I can find it? I’d love to sort my exchange in 5 minutes if possible! Tel No - 0330 102 7200 Good Luck! |
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19,856 posts
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Post by BurlyBeaR on Apr 6, 2022 17:52:35 GMT
Does anyone know what the theatrecard-dedicated phone number is or where I can find it? I’d love to sort my exchange in 5 minutes if possible! Tel No - 0330 102 7200 Good Luck! I’m tempted to put their number in the thread title so we always have it to hand, but that would be petty and small… wouldn’t it? 🙂 |
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5,121 posts
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Post by Phantom of London on Apr 6, 2022 18:08:51 GMT
No.
It will still be 11 digits!
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Post by garfield33 on Apr 11, 2022 8:00:06 GMT
Hi everyone, I'm brand new to this board, found you after googling "ATG log in" (seems I'm not alone struggling with that!)
Back in June 2020, I was due to take a large group (10 people) to a show in Birmingham, but it was cancelled and I was given credit as a voucher. I've just gone to make a another booking and it says that the gift voucher has expired, meaning I am massively out of pocket.
Before I call ATG and do my best begging and wheedling, has anyone had any luck getting their credit voucher extended? Any tips?
Thanks!
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Post by garfield33 on Apr 11, 2022 8:58:54 GMT
Hi everyone, I'm brand new to this board, found you after googling "ATG log in" (seems I'm not alone struggling with that!) Back in June 2020, I was due to take a large group (10 people) to a show in Birmingham, but it was cancelled and I was given credit as a voucher. I've just gone to make a another booking and it says that the gift voucher has expired, meaning I am massively out of pocket. Before I call ATG and do my best begging and wheedling, has anyone had any luck getting their credit voucher extended? Any tips? Thanks! UPDATE: got it all sorted. I used the number I found elsewhere on this thread for card members (0333 102 7200) but I think I ended up speaking to the normal customer services anyway. The first time, the woman I spoke to wanted to pass me to group bookings because my first booking was via them (I shouldn't have mentioned that). But then something happened to the line and she couldn't hear me so hung up! I called back, got through to a man, and he sorted it all out for me (basically issued a new voucher) and I have managed to make my new booking. |
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Post by talkingheads on Apr 14, 2022 10:50:25 GMT
Has anyone had any luck getting a refund out of ATG? I returned my Prima Facie tickets two weeks ago and was told my refund was being processed, but nothing since then! They even say not to follow up as it will delay the refund, but I'm worried the show date will pass before it's processed!
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1,873 posts
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Post by Dave B on Apr 14, 2022 12:40:49 GMT
Has anyone had any luck getting a refund out of ATG? I returned my Prima Facie tickets two weeks ago and was told my refund was being processed, but nothing since then! They even say not to follow up as it will delay the refund, but I'm worried the show date will pass before it's processed! When they refunded for issues with restricted seats for The Human Voice, they sent an email saying 10-15 working days. It was back on my credit card that very day. |
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Post by talkingheads on May 24, 2022 12:35:18 GMT
I must be dreaming. I went onto the ATG website... AND THERE'S A SIGN IN BUTTON ON THE HOMEPAGE! Top right hand corner. Granted, it still lists booked shows as order numbers, but that is a huge step forward!
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Post by mkb on May 25, 2022 11:52:19 GMT
ATG gets worse, if that were possible. As recently as last month, I was able to contact them on: help@atgtickets.comI'd also been able to use: boxoffice@atgtickets.comThey no longer work. I don't want to call or use their Help Centre webform, because I want to forward the email relevant to my query so they can see what I'm talking about. Does anyone have an ATG email address that is still monitored? I have ATG membership if that helps. |
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3,589 posts
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Post by showgirl on May 25, 2022 14:07:20 GMT
I must be dreaming. I went onto the ATG website... AND THERE'S A SIGN IN BUTTON ON THE HOMEPAGE! Top right hand corner. Granted, it still lists booked shows as order numbers, but that is a huge step forward! Well, too good to be true, perhaps, or maybe I'm persona non grata as when I went to check for myself, there was no sign of this tab. Or did word get out so that the site was inunandated with people keen to test it? |
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Post by TallPaul on May 25, 2022 15:25:12 GMT
Perhaps you need to clear your cache, or cookies, or whatever, showgirl?  As you can probably tell, I don't know the first thing about technology, but I do have a symbol! |
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19,856 posts
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Post by BurlyBeaR on May 25, 2022 16:04:38 GMT
I’m not getting that version either, but I did see it briefly last week. We’ve had this before with ATG, when they’ve changed things before some people get the new version, others get the old version.  |
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19,856 posts
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Post by BurlyBeaR on May 25, 2022 16:15:17 GMT
What I’ve notice now is that in the “old” (but still current for some) version they have changed the way to login to you account when buying tickets. It used to be that you Picked the show Picked the date Then in the same page under the date picker there was a question “theatrecard holder?” And if you selected yes you were given the log in page. Then when you selected a seat you got shown the offers. There’s no theatrecard holder question now, instead the sign in button has been put at the top right.  |
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19,856 posts
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Post by BurlyBeaR on May 28, 2022 6:16:06 GMT
I’ve noticed that you can choose to stay logged in and it actually appears to work!
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Post by marink on Jun 7, 2022 15:07:36 GMT
Is the ATG card worth it? I had one years ago and felt it was good value at the time - it was usually 50% off all seats on opening nights at the 2 non-West End theatres I used it at (Milton Keynes and Aylesbury,) which meant I saved a lot of money. However, I renewed and they seemed to stop all of the 50% off for opening night sales and the discounts then mostly consisted of £10 off, or, for most performances, just no booking fees. The following year I cancelled. Even now on the ATG website, if you're not a member, you can't really see what prices are available other than the standard prices. Did you ever get one for MK/Ayelsbury? I've just moved to the area, and working out how the theatre scene works in this area. |
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491 posts
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Post by djdan14 on Jun 9, 2022 15:42:51 GMT
Does anyone know what the theatrecard-dedicated phone number is or where I can find it? I’d love to sort my exchange in 5 minutes if possible! Tel No - 0330 102 7200 Good Luck! Tried this number today to change dates on my Mrs Doubtfire tickets - straight through and sorted in a couple of minutes! Thanks for the tip! |
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2,276 posts
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Post by richey on Jun 13, 2022 15:32:13 GMT
Annoyingly there's an offer on that moment for Anything Goes in Manchester but it looks like I can't use it whilst logged on to my ATG account and therefore they try and charge the £3.85 admin fee.
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146 posts
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Post by lou on Jul 4, 2022 12:04:25 GMT
Does anyone use this in Birmingham at the moment? I am thinking of signing up again but don’t know what kind of discounts it’s currently offering for the Alex. Used to be decent for opening nights.
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19,856 posts
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Post by BurlyBeaR on Jul 4, 2022 14:43:18 GMT
Does anyone use this in Birmingham at the moment? I am thinking of signing up again but don’t know what kind of discounts it’s currently offering for the Alex. Used to be decent for opening nights. I just logged on and had a look at a couple of upcoming shows for the Alexandra, South Pacific and Fisherman’s Friends. They both had £10 off selected seats for opening night and £5 off for other midweek nights. I didn’t look at weekends. |
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Post by lou on Jul 4, 2022 19:49:34 GMT
Does anyone use this in Birmingham at the moment? I am thinking of signing up again but don’t know what kind of discounts it’s currently offering for the Alex. Used to be decent for opening nights. I just logged on and had a look at a couple of upcoming shows for the Alexandra, South Pacific and Fisherman’s Friends. They both had £10 off selected seats for opening night and £5 off for other midweek nights. I didn’t look at weekends. Thank you. |
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Post by maggiem on Aug 4, 2022 10:58:28 GMT
Shout out to Shay at ATG who was very helpful over the phones yesterday, as I've had to alter 2 bookings for 12th and 13th August in London. I was put on a list for a callback, which came after about 10 mins. Upper Circle tickets exchanged for Stalls with no fuss and not too much extra to pay.
This has saved my London weekend, as the arthritis has flared up in my right knee, and I'm also waiting for an operation to remove the cataract in my right eye! It will save me a lot of stair climbing and I'll have a better view of everything.
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3,331 posts
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Post by david on Oct 6, 2022 11:36:23 GMT
Have ATG stopped sending out the TC presale emails to card holders? I’ve not had anything from them for the venues I’ve signed up for. I know this is covering old ground with their IT and mailing systems but I’d wondered if any card holders are getting the emails. I’ve checked the spam/ junk folder to see if they have turned up there but no joy.
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Post by marob on Oct 6, 2022 17:00:42 GMT
david Just checked, as I don’t take much notice of them, and I had a presale email on Monday for Mother Goose at the Empire. So looks like something’s wrong there.
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3,331 posts
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Post by david on Oct 6, 2022 17:05:55 GMT
david Just checked, as I don’t take much notice of them, and I had a presale email on Monday for Mother Goose at the Empire. So looks like something’s wrong there. Thanks marob . I contacted the admin a few days ago and they said they had reset my account! No idea what’s going on as I was expecting something for the Drifters Girl at the Manchester OH this am but got nothing. I’ll wait to see if anything turns for any Liverpool shows before I get back in contact again. |
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