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Post by n1david on May 7, 2020 5:59:58 GMT
Unbelievably, the refund is showing on my credit card account today..!
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4,955 posts
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Post by Someone in a tree on May 7, 2020 6:46:23 GMT
Unbelievably, the refund is showing on my credit card account today..! You are the chosen one! You will be used in ATG customer service training courses for years to come |
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Post by Deleted on May 7, 2020 6:48:09 GMT
Unbelievably, the refund is showing on my credit card account today..! Same! It's a Thursday ATG miracle! (I had by the time we got round to SITPWG had an awful lot of ATG practice though ;-)) Quite a relief actually as I think 95 quid for top price non premium was somewhat over the odds.... |
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Post by partytentdown on May 7, 2020 7:59:31 GMT
Unbelievably, the refund is showing on my credit card account today..! Same! Minus the fee which is rather cheeky, so they can stay on the naughty list. |
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8,096 posts
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Post by alece10 on May 7, 2020 11:06:49 GMT
Called this morning at 9am and got through after a few minutes. Lovely girl and cancelled my ticket with no problem. Said 3-5 working days. She didnt mention loss of fees so I will see what I get.
I also asked for a refund for Back to the future which she did.
I will definately be booking for this again and hopefully first preview but as we really dont know if and when this show will happen I'll just rebook when the time comes.
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1,736 posts
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Post by fiyero on May 7, 2020 16:16:29 GMT
Has anyone had the email we were promised by the end of today? (I had a very generic one on Tuesday)
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Post by cjguk on May 7, 2020 17:48:16 GMT
Has anyone had the email we were promised by the end of today? (I had a very generic one on Tuesday) Just had an email from them with my credit voucher details, despite me asking for a full refund several days ago, have already messaged them back so will see how they respond |
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312 posts
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Post by macksennett on May 7, 2020 17:50:44 GMT
I’ve just had it - it confirms my voucher number and redemption code for more ATG tickets! Further to previous post, I eventually got through to a more helpful assistant on the phone yesterday who didn’t hang up on me! He said he would process a refund but nothing showing on my credit card account, unlike the lucky board members above! And now this email ... not boding well!
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Post by sandman on May 7, 2020 17:58:29 GMT
But I think the words "cancelled shows" are important, rather than postponed or rescheduled. That will be their get out clause. I'm hoping that clause 7.3 of their general Terms and Conditions will cover this... 7.3 Where an Event is cancelled or rescheduled (subject to clause 6 and this clause) by the Venue or Promoter, where an Event is cancelled or rescheduled due to circumstances beyond Our control, or where there is a material change to the programme of the Event, You will be entitled to claim a refund from Us in accordance with this clause.
Unless Im missing something obvious, which is entirely possible. |
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1,736 posts
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Post by fiyero on May 7, 2020 18:01:29 GMT
I’ve just had it - it confirms my voucher number and redemption code for more ATG tickets! Further to previous post, I eventually got through to a more helpful assistant on the phone yesterday who didn’t hang up on me! He said he would process a refund but nothing showing on my credit card account, unlike the lucky board members above! And now this email ... not boding well! Me too. They must have heard me. A voucher and hope that I can get a similarly priced ticket! |
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8,096 posts
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Post by alece10 on May 7, 2020 18:27:42 GMT
Same here. Spoke to someone this morning who processed the refund and now have the credit note e mail.
Lord knows what I'll end up with.
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882 posts
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Post by longinthetooth on May 7, 2020 18:57:28 GMT
I don't believe it. An hour holding on, finally got through and then cut off mid sentence to a person, just as I was giving her my details. Now what?
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Post by Deleted on May 7, 2020 19:28:50 GMT
I've got the credit note email as well, despite having agreed a refund with them yesterday. Hopefully this is an automated email and the refund will still happen. Be interested to hear what response people get from asking about this.
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4,171 posts
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Post by anthony40 on May 7, 2020 19:47:33 GMT
This is the email response I have just received from them
Thank you for contacting ATG Tickets.
We are pleased to confirm your refund request has been registered and rest assured you will receive a monetary refund in the near future.
Thank you for your patience and understanding at this exceptionally busy time.
Needless to say that I have emailed them back seeking clarification on the time frame for the near future.
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2,416 posts
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Post by robertb213 on May 7, 2020 20:04:34 GMT
A voucher was automatically added to my ATG account (I didn't get an email informing me). I rang them this afternoon, on hold for probably half an hour, but a refund was easily sorted once I got through. I was offered a £10 bonus and a £15 bar voucher if I was willing to roll the voucher forward, but I stuck to the refund and she was happy to sort it. Should be received next week.
Glad to hear they are actioning stuff, you just have to be patient on the phone to initially get through.
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312 posts
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Post by macksennett on May 8, 2020 6:35:12 GMT
I don't believe it. An hour holding on, finally got through and then cut off mid sentence to a person, just as I was giving her my details. Now what? Funny how we were both cut off isn’t it? Anyone would think they don’t want to process refunds... |
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Post by Deleted on May 8, 2020 7:05:01 GMT
I won’t be asking for a refund or trying to get extras from the theatre like an extra voucher credit or free drinks.
The industry needs our support and money more than ever.
Why would the producers take a chance on staging it next year when so many have asked for a refund. I just hope the few on here are not indicative of the thousands who bought tickets that don’t visit this board.
After reading some of the comments, no wonder TheatreMonkey left the board promptly after closing the ATG thread.
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2,848 posts
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Post by couldileaveyou on May 8, 2020 7:10:11 GMT
It must be very breezy on that high horse
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Post by Deleted on May 8, 2020 8:58:32 GMT
Why would the producers take a chance on staging it next year when so many have asked for a refund. I just hope the few on here are not indicative of the thousands who bought tickets that don’t visit this board. Why would any company expect to hang on to customers' monies for a product that will not be delivered for at least a year when said customers did not knowingly make their purchase under such terms? It's an absurd expectation. |
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2,743 posts
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Post by n1david on May 8, 2020 9:17:03 GMT
Why would the producers take a chance on staging it next year when so many have asked for a refund. I just hope the few on here are not indicative of the thousands who bought tickets that don’t visit this board. Why would any company expect to hang on to customers' monies for a product that will not be delivered for at least a year when said customers did not knowingly make their purchase under such terms? It's an absurd expectation. Indeed. They’ve had my money for this show since June last year - 11 months - I don’t feel like letting them have it for a further indeterminate period. I’m not a bank and under the circumstances I can make better use of it. I’ll happily book again next year when it’s announced, assuming that I’m healthy and safe. I’ve also taken a different view on small theatres where the risks of total closure are much greater and given them donations from tickets. But I don’t feel any moral obligation to ATG to lend them money, although I obviously wish them and their staff the best during this difficult time. |
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Post by theatreian on May 8, 2020 9:39:07 GMT
Managed to get my refund at last, well hopefully anyway! Held on for 35 minutes and the man was very helpful.
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882 posts
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Post by longinthetooth on May 8, 2020 9:40:04 GMT
I don't believe it. An hour holding on, finally got through and then cut off mid sentence to a person, just as I was giving her my details. Now what? Called again this morning. Nice lady, but working from home and not able to process refunds (although I told her I knew several people who had received theirs). She has put me on a list, to be contacted re the refund in a couple of weeks! The one last night was all set to do it until the phone went dead. I despair. |
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Post by fiyero on May 8, 2020 10:12:39 GMT
I won’t be asking for a refund or trying to get extras from the theatre like an extra voucher credit or free drinks. The industry needs our support and money more than ever. Why would the producers take a chance on staging it next year when so many have asked for a refund. I just hope the few on here are not indicative of the thousands who bought tickets that don’t visit this board. I love that for Sister Act at the Apollo and Boom of Mormon at The Mayflower I have the seat I chose held on a different date. That works. I don’t have an issue with a voucher being the next default option. I used my voucher from Curtains to book for Phantom of the Opera. But it won’t work for everyone or every show. If they’d given me the same seat I’d have been happy. But a voucher means I have to gamble again, will seats be the same price? Will people who originally got more expensive seats swoop in and get my cheap one first! I think if they sweeten it with a free programme or something that is better. |
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Post by frankubelik on May 9, 2020 5:50:02 GMT
I have received an email confirming details of a full credit voucher. What exactly is the "deal" with the drinks vouchers? From the thread it appears that anyone calling and asking for a refund was encouraged to accept a credit voucher PLUS a bar voucher as incentive. I'm not that bothered but there seems to be some inconsistency here.
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4,955 posts
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Post by Someone in a tree on May 9, 2020 6:07:35 GMT
I have received an email confirming details of a full credit voucher. What exactly is the "deal" with the drinks vouchers? From the thread it appears that anyone calling and asking for a refund was encouraged to accept a credit voucher PLUS a bar voucher as incentive. I'm not that bothered but there seems to be some inconsistency here. I have received the same. I've now sent two emails asking for a full refund. I thought it may be easier to sort it out via email but how foolish I was |
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