89 posts
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Post by abitoftap on Dec 10, 2024 13:49:20 GMT
We've got A16/17 seats and haven't heard/received anything yet
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Post by winonaforever on Dec 10, 2024 14:49:00 GMT
Another here without the explanatory email but only the new tickets. Would be nice to see the revised seating plan to judge whether the reassignments are acceptable... UPDATE: 23 & 24 May have re-appeared, so it is possible to check the seating plan again. I seem to have been moved from aisle seats to non-aisle. I must have been too, but can't tell (I'm going with someone who likes an aisle seat!) Also, annoyingly, they now have tickets for the £10 pioneer preview performance, which was allegedly sold out when I booked for the following day! 😡 |
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1,519 posts
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Post by mkb on Dec 10, 2024 15:41:41 GMT
All of the dates are back up now. With the extra seats made available in the revised seating layout, much better seats had opened up, and the box office was happy to move me. Lovely and very efficient person manning the phone; excellent customer service.
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Post by SilverFox on Dec 10, 2024 15:53:31 GMT
All of the dates are back up now. With the extra seats made available in the revised seating layout, much better seats had opened up, and the box office was happy to move me. Lovely and very efficient person manning the phone; excellent customer service. I am only seeing dates up to the 7th June shown on the booking page of the website. They are obviously doing the changes in date order. |
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89 posts
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Post by abitoftap on Dec 10, 2024 15:59:57 GMT
We've got A16/17 seats and haven't heard/received anything yet Now received! Just changed to A15/16 |
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1,519 posts
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Post by mkb on Dec 10, 2024 16:12:35 GMT
All of the dates are back up now. With the extra seats made available in the revised seating layout, much better seats had opened up, and the box office was happy to move me. Lovely and very efficient person manning the phone; excellent customer service. I am only seeing dates up to the 7th June shown on the booking page of the website. They are obviously doing the changes in date order. Apologies. Saw a drop-down list of dates that went to the bottom of my screen and wrongly thought it was the lot. |
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Post by SilverFox on Dec 10, 2024 16:43:01 GMT
We've got A16/17 seats and haven't heard/received anything yet We also had A16/17 seats and have been moved to A13/14
Just got email - I assume all remaining dates will show soon.
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15 posts
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Post by yawningangel on Dec 11, 2024 4:33:59 GMT
We've got A16/17 seats and haven't heard/received anything yet Now received! Just changed to A15/16 Exactly same move for me! |
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1,519 posts
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Post by mkb on Dec 11, 2024 12:11:11 GMT
My explanatory email came overnight. I assume their email provider batched up the bulk send and scheduled them overnight due to volume, so only the first few got through promptly.
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8,208 posts
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Post by alece10 on Dec 11, 2024 12:53:07 GMT
Inhad booked an aisle seat but my new seat allocation wasn't an aisle so phoned them this morning and they sorted me out with an aisle in a couple of minutes. All very painless.
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526 posts
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Post by Deal J on Dec 11, 2024 13:09:53 GMT
At least they haven’t switched to unreserved seating: “Pull up a pad and simply plop”
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Post by winonaforever on Dec 11, 2024 13:12:31 GMT
My explanatory email came overnight. I assume their email provider batched up the bulk send and scheduled them overnight due to volume, so only the first few got through promptly. Yes, mine came this morning. |
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