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Post by anthony40 on May 4, 2020 16:13:50 GMT
Maybe I can help here.
I currently physically hold in my hand a ticket for Sunday in the Park with George for Saturday 13th June.
I wrote to ATG to seek some clarification.
This was their response that I received this morning.
Dear Anthony,
Thank you for contacting ATG Tickets.
We don’t know if this show will be cancelled yet but if it is, you will have three options:
Keep your tickets and wait for the rescheduled date; they will be moved automatically once something is confirmed
Request a full credit voucher for anoter performance
Refund (minus booking fees)
As you can imagine, we are dealing with a considerable number of enquiries, thank you for your patience and for bearing with us at this exceptionally busy time.
Hmmm
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5,138 posts
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Post by TallPaul on May 4, 2020 16:19:24 GMT
Isn't ATG one of the co-producers of Sunday? Maybe the theatre, ticket and production divisions should hold a virtual meeting!
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608 posts
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Post by chernjam on May 4, 2020 19:23:59 GMT
At this point, maybe they're hoping to do a zoom performance...
kidding of course - or hopefully I am
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Post by stevej678 on May 5, 2020 8:02:29 GMT
Perhaps the producers have rung ATG but been cut off after an hour on hold.
Perhaps they then tried to write to ATG, informing them of cancellation, only to receive a copy and paste response thanking them for their patience at this exceptionally busy time.
No doubt a credit note will be issued in due course.
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209 posts
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Post by justsaying113 on May 5, 2020 8:04:49 GMT
ATG is a producer and, I believe, the lead producer so this does seem - at the very least - rather underhand. There's no way this is opening in a few weeks but I suspect as long as they can hang on to people's money...
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Post by Deleted on May 5, 2020 8:26:38 GMT
Perhaps the producers have rung ATG but been cut off after an hour on hold. Perhaps they then tried to write to ATG, informing them of cancellation, only to receive a copy and paste response thanking them for their patience at this exceptionally busy time. No doubt a credit note will be issued in due course. Brilliant! |
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Post by viserys on May 5, 2020 8:32:47 GMT
Considering how well this was selling, I think it makes sense for them to plan for a postponement. I'm not a fan of ATG and their recent attitude towards refunds, but I would try and think positive here. If they keep selling tickets, they are hoping to actually show this, while other shows that were unlikely to come back have already cancelled (like Prince of Egypt). It's a rather small show and what little stage sets etc. were there, are in place from the NY run, so it shouldn't be too hard to get going.
As for Mr Gyllenhaal's availability - well, I'm sure it will take various Hollywood projects even more time to come back together if they haven't even fallen apart completely. He may be happy to keep busy with a theatre show while he waits for movie projects to start up again. There's also the possibility to simply do it with another lead, if he really isn't available for a longer stretch. It will be easier to refund only some irate Gyllenhaal fans who solely booked for him than have the whole thing collapse. Let's face it, it sold well on his name, but it wasn't an insane crush for tickets.
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209 posts
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Post by justsaying113 on May 5, 2020 8:41:53 GMT
Very true and valid point Viserys - who knows how long Hollywood will take to come back. I guess the main issue is with ATG's usual lack of good customer service; all it takes is a push of a button to update all current ticket holders.
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Post by Deleted on May 5, 2020 9:06:55 GMT
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33 posts
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Post by tom08 on May 5, 2020 9:12:33 GMT
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4,779 posts
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Post by Mark on May 5, 2020 9:24:59 GMT
I'm actually really glad it's been postponed and not just cancelled. Having all these things to look forward to will really keep us going.
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882 posts
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Post by longinthetooth on May 5, 2020 9:36:16 GMT
More fun and games with ATG then.
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Post by partytentdown on May 5, 2020 9:37:52 GMT
Would be nice if they fancied emailing ticket holders so we don't have to find out from a cast member
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1,736 posts
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Post by fiyero on May 5, 2020 9:57:57 GMT
Would be nice if they fancied emailing ticket holders so we don't have to find out from a cast member Aren’t we due the next SOLT announcement today? Maybe he got mixed up with time zones |
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Post by partytentdown on May 5, 2020 10:11:52 GMT
Amazingly this is my first ATG cancellation... any tips for the best route to get a refund?!
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Post by Deleted on May 5, 2020 10:36:03 GMT
Amazingly this is my first ATG cancellation... any tips for the best route to get a refund?! My God that is amazing, you are blessed lol! Without a shadow of a doubt call them the second the lines open (9am I think?) on a midweek day. You will wait forever if you try and e-mail or do online forms and will get re-booked, then vouchers, then incentives over the course of weeks. Sadly I didn't get any refunds with multiple communication along the requested channels. Useful fact - for a long time the call centre staff (working from home) were not able to process refunds. They can now as of a couple of weeks ago. So if you can get through, they do it there and then, and the money gets to your account within 5 days. I eventually got all of mine via this method. |
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Post by stagey on May 5, 2020 10:38:44 GMT
How will this affect the Savoy in future tho? Like surely there were shows lined up to go here once this ended...will they just be postponed too? I was so hopeful Mean Girls was going to open here afterwards
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Post by Deleted on May 5, 2020 10:45:20 GMT
How will this affect the Savoy in future tho? Like surely there were shows lined up to go here once this ended...will they just be postponed too? I was so hopeful Mean Girls was going to open here afterwards Do you know I wondered that. I was asking in the BTTF thread if sets are just sitting in theatres where they were when we went in to lockdown. If the 9 to 5 set is still there, and with SITPWG not happening this year - would be great to have 9 to 5 up and running again for a few months when we are eventually allowed back in. A feel good crowd pleaser will be just what people want I reckon. |
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Post by theinvisiblegirl on May 5, 2020 10:53:04 GMT
The Sunday twitter account says ticket holders will be contacted in relation to priority access for 2021 tickets which suggests current tickets aren’t being honoured?
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Post by partytentdown on May 5, 2020 10:53:14 GMT
Amazingly this is my first ATG cancellation... any tips for the best route to get a refund?! My God that is amazing, you are blessed lol! Without a shadow of a doubt call them the second the lines open (9am I think?) on a midweek day. You will wait forever if you try and e-mail or do online forms and will get re-booked, then vouchers, then incentives over the course of weeks. Sadly I didn't get any refunds with multiple communication along the requested channels. Useful fact - for a long time the call centre staff (working from home) were not able to process refunds. They can now as of a couple of weeks ago. So if you can get through, they do it there and then, and the money gets to your account within 5 days. I eventually got all of mine via this method. Blimey - just called the number, got through in about 1min, for my £85 ticket I was offered an additional £10 voucher credit and £15 bar credit. I was tempted but asked for a refund instead, was processed in about another minute, and told it would be back on my credit card in 4-5 days. Wow. |
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Post by Deleted on May 5, 2020 10:55:55 GMT
My God that is amazing, you are blessed lol! Without a shadow of a doubt call them the second the lines open (9am I think?) on a midweek day. You will wait forever if you try and e-mail or do online forms and will get re-booked, then vouchers, then incentives over the course of weeks. Sadly I didn't get any refunds with multiple communication along the requested channels. Useful fact - for a long time the call centre staff (working from home) were not able to process refunds. They can now as of a couple of weeks ago. So if you can get through, they do it there and then, and the money gets to your account within 5 days. I eventually got all of mine via this method. Blimey - just called the number, got through in about 1min, for my £85 ticket I was offered an additional £10 voucher credit and £15 bar credit. I was tempted but asked for a refund instead, was processed in about another minute, and told it would be back on my credit card in 4-5 days. Wow. Amazing! Calling is deffo the way forward :-) |
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Post by partytentdown on May 5, 2020 10:59:46 GMT
I get the sense this hadn't sold as well as they first imagined, so if it does get rescheduled I may hang on for an offer.
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Post by david on May 5, 2020 11:26:04 GMT
Just had a look at my ATG account and found a £85 voucher for my ticket (which had been for the original opening night before the additional dates had been added). ATG are getting a phone call tonight for a card refund. Hopefully the phone lines are quiet. I’ll rebook once new dates are released but for now the cash in my bank account is the better option for me.
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Post by Deleted on May 5, 2020 11:48:44 GMT
So when this was first announced, I kinda bought a ticket on the wave of excitement that was on here - coughed up 100 quid for top price non premium. Anyway - kept an eye on the seating plans and really didn't sell nearly as well as had been predicted so then kinda regretted it.
I'd still be interested to see it, but not at that price.
Anyway, inspired by partytentdown's experience above called ATG for a refund. Which they processed straight away which was great. Interestingly my ticket had already been converted to a voucher rather than to a performance next year - makes me wonder if plans to bring it next year are not quite as firm as implied by the announcement this morning.
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2,848 posts
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Post by couldileaveyou on May 5, 2020 12:19:17 GMT
I'm not as lucky, I've been listening to Pachelbel's Canon for ages now
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