1,736 posts
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Post by fiyero on Dec 6, 2023 10:14:00 GMT
Very expensive, and they seem to have let everyone on all at once. The site can no longer process payments as a result. I did think it odd that I went straight from waiting room to going in, never in an actual queue! Too pricy for me I think. |
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Post by mattnyc on Dec 6, 2023 10:14:32 GMT
This is infuriating.
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1,470 posts
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Post by mkb on Dec 6, 2023 10:15:38 GMT
My attempt at paying for my booking (in straightaway) timed out after 10 minutes and I've lost my seats. Brilliant!
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529 posts
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Post by jampot on Dec 6, 2023 10:17:08 GMT
Double check with your banking app if your payments have gone through...my process didn't finish and was just whiring but the money is showing as taken..but not confirmation yet..can see people booking twice not thinking the 1st transaction went through..
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1,819 posts
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Post by stevej678 on Dec 6, 2023 10:17:40 GMT
Not discounting previews seems to be a new trend in the West End. I'm going to pass on this too at those prices.
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1,470 posts
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Post by mkb on Dec 6, 2023 10:17:43 GMT
I took two minutes to reload the seating plan for my chosen date, and now all tickets off sale. Complete clowns.
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Post by venoose on Dec 6, 2023 10:20:12 GMT
Well the money has gone out of my account but no booking reference number or order confirmation to be seen. Worrying.
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529 posts
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Post by jampot on Dec 6, 2023 10:20:23 GMT
I took two minutes to reload the seating plan for my chosen date, and now all tickets off sale. Complete clowns. My seats were all grey and they became coloured after a few moments.. |
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Post by solangelafitte on Dec 6, 2023 10:21:48 GMT
I took two minutes to reload the seating plan for my chosen date, and now all tickets off sale. Complete clowns. I've had to let each date load for a full minute before any seats actually show up. |
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Post by theatrelover97 on Dec 6, 2023 10:22:27 GMT
When's opening night. What do previews run to
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1,470 posts
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Post by mkb on Dec 6, 2023 10:23:28 GMT
How did anyone actually get the payment to work? It just times out after a few minutes.
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73 posts
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Post by digipal on Dec 6, 2023 10:23:33 GMT
It wouldn't let me select any seats then kicked me out. Back in the queue however it seems to have paused. Wait time is now over an hour
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1,819 posts
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Post by stevej678 on Dec 6, 2023 10:23:43 GMT
When's opening night. What do previews run to Press night is Thursday 18 July. |
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1,441 posts
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Post by theatrefan62 on Dec 6, 2023 10:23:44 GMT
Not discounting previews seems to be a new trend in the West End. I'm going to pass on this too at those prices. New? It's been like that for years. Few shows do it these days. And yeah, really bad service this morning. I gave up |
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30 posts
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Post by mortal on Dec 6, 2023 10:24:50 GMT
Well the money has gone out of my account but no booking reference number or order confirmation to be seen. Worrying. Mine too |
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5,794 posts
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Post by mrbarnaby on Dec 6, 2023 10:25:46 GMT
There’s an hour wait now to get in to book
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1,470 posts
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Post by mkb on Dec 6, 2023 10:30:19 GMT
Two of my sessions were kicked out and sent to the back of the queue, but another one allowed me to select seats again (VERY slow process) and, whereas my first purchase attempt used two-factor authentication, the second did not, so they have turned that off.
Annoyingly, I now have slightly less central seats for the same price due to their ineptitude. Why are they paying money to Queue-It to manage user throughput, it they are going to allow 5,000+ users in at once?
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253 posts
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Post by frankubelik on Dec 6, 2023 10:32:19 GMT
Yes, similar issues with selected seats unable to load. Eventually managed to add to basket. A long wait with the site simply whirring. Have been charged. Impossible to call LW Theatres. Do I have the seats? Very poor and frustrating.
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171 posts
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Post by moelhywel on Dec 6, 2023 10:32:34 GMT
I've just tried to book a ticket and having submitted payment details I got a message saying problems taking payment try again. However the seat I selected is showing as sold so I don't really want to try buying another seat and ending up with two. I shall try looking again later. Just received an email confirming booking. Relieved about that but what a mess!
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30 posts
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Post by mortal on Dec 6, 2023 10:34:31 GMT
Well the money has gone out of my account but no booking reference number or order confirmation to be seen. Worrying. Mine too Confirmation just came through |
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1,470 posts
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Post by mkb on Dec 6, 2023 10:35:11 GMT
It gets worse. A booking confirmation has just arrived in my email inbox, but for my first attempt at booking, which is where I got past two-factor authentication (TFA) but then told me on-screen that an error had occurred and I need to try payment again.
Luckily, I was wrong about TFA having been deactivated. It just took a very long time to appear on my second attempt, so that second booking had not actually completed (I hope).
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Post by theatrelover97 on Dec 6, 2023 10:35:36 GMT
When's opening night. What do previews run to Press night is Thursday 18 July. Thank you. Have now brought for after. |
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Post by mattnyc on Dec 6, 2023 10:36:18 GMT
It kept kicking me out so i had to go back and try again and again and lucky me, it charged me 6 times. I’m seriously as angry as Imelda will probably be as Dolly.
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312 posts
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Post by macksennett on Dec 6, 2023 10:36:49 GMT
Prices extraordinarily high!
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1,470 posts
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Post by mkb on Dec 6, 2023 10:38:56 GMT
First three Stalls rows are not yet on sale by the way.
Also large parts of other rows never available too, so presumably ring-fenced for other booking channels. Why all channels cannot share the same inventory pool from the same database in modern times, probably says a lot about the legacy IT that is presumably in use at LW Theatres.
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